The return has a cost of € 10 for Italy, while for Europe it costs € 20.
The customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 days from the order date. For the purpose of expiry of the term, the goods are considered returned when they are delivered to the competent forwarder. The substantial integrity of the good to be returned is an essential condition for exercising the right of withdrawal. All items must be received in the same conditions of receipt, provided with labels, packaging. The articles must not have been altered in any way and must not show any sign of wear or use.
The modality for exercising the right of withdrawal is represented by an e-mail return request to the address firstname.lastname@example.org. The request must specify the order number and the item / s that you wish to return or change. Subsequent to it, instructions for the return will be sent from our customer service.
Ducanero.it will accept the returned goods reserving the right to verify that the products have been returned following the instructions previously described. Ducanero.it reserves the right to refuse unauthorized return attempts that do not comply with the specified return policies.
- All products must be returned in their original condition, with their integral packaging and labels.
- Returns could be reimbursed within 3-5 business days of receipt
- Responsibility for returned items remains with the customer as long as they reach our warehouses