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Welcome to the website (the "Website"), the official online shop of the Ducanero brand.

The products for sale on are sold and invoiced by DUCANERO srl Unipersonale, based in Via G. La Pira scn 62015 in Monte San Giusto (MC), a company registered with the C.C.I.A.A. of Macerata at n. REA MC179730 of the Business Register, C.F. VAT no. 01765770431.

For any information regarding orders, shipments and, more generally, to acquisitions, you can contact the customer care of at the following addresses.

Email customer service: .

Customer service phone number: +39 0733 837342

From Monday to Friday from 8.30 to 12.30 and from 14.30 to 18.00 (Rome / Paris / Berlin time: GMT +1)


Art. 1 - Acceptance of the general conditions of sale and conclusion of the contract

The contract stipulated between DUCANERO srl Unipersonale (hereinafter referred to as "") and the Customer (ie the subject, a physical person, who makes the purchase on the Website, not related to their business commercial, entrepreneurial or professional) must be considered concluded with the acceptance, even partial, of the order by . In case of non-acceptance of the order, will promptly inform the Customer in any case.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the present general conditions (hereinafter the "Conditions").

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 2 - Purchase mode

The products offered for sale by are only those on the website at the time the Order is submitted, as described in the relevant information sheets.

It remains in any case understood that the images accompanying the description of a product are for informational purposes only and may not be fully representative of its characteristics but differ eg. for color and size (also because of the browser and the monitor used to access the site and display the images).

The Customer to complete an Order must fill in all its parts the relevant form on the Site and send the same after carefully viewing the Conditions, as well as the characteristics of the product and / or products that it intends to purchase. The customer must also request , where desired, the issue of a tax invoice related to the purchase, pursuant to art. 22 D.p.R. n. 633/1972.

The correct reception of the Order is confirmed by by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will briefly summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

Art. 3 - Prices and Methods of payment

The prices shown on the Website are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the Website or these Conditions.

The following payment methods are provided:


For the payment the Paypal circuit can be used by the customer according to the specific modalities of the same

Credit card

In case of purchase of goods with credit card payment method, the transaction can be made through the secure server of the payment gateway chosen by . In no case and at any stage of payment will be able to know the information related to the credit card of the customer, transmitted via secure connection directly to the site of the bank that manages the transaction. No computerized archive of will retain such data and therefore under no circumstances can be held responsible for any fraudulent and undue use of credit cards by of third parties at the time of payment

Art. 4 - Delivery of products and related expenses

The products purchased will be delivered to the address indicated by the Customer in the Order within the terms indicated on the Site by the acceptance of the Order by at the cost indicated specifically on the Website before sending the Order. When activated, reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries requested in countries outside the European Union, any customs import charges will be charged to the recipient. Therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions.

The delivery times indicated by must be considered as purely indicative and a delay with respect to them, or the eventual delivery made with successive fractionated shipments do not legitimize the Customer to refuse the same delivery and to the request for compensation or compensation.

At the time of delivery of the products, the Customer is obliged to check:

  • that the number of packages delivered corresponds to that indicated in the transport document.
  • that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

    Any damage to the packaging and / or product or the mismatch in the number of packages or indications, must be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document

  • Art. 5 - Right of withdrawal

    Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

    To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send a notice to that effect, within the terms indicated, to the following email address .

    In case of withdrawal, the Customer must send back within 14 (fourteen) days from the same withdrawal to the following address:

    DUCANERO srl Unipersonale via G. La Pira scn 62015 Monte San Giusto (MC).

    The return for residents in Italy costs € 10 and € 20 for residents in Europe.

    The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), stored and possibly used for the time strictly necessary to establish and verify the nature, characteristics and size, according to the normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

      • the right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc ...);
      • because the withdrawal is possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...); li>
      • the shipment, until the certificate of receipt in the warehouse indicated by, is under the full responsibility of the customer;
      • in case of damage to the goods during transport, will notify the Customer, to allow him to promptly report his complaint to the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
      • will not be responsible in any way for damage, theft, loss occurred during or in any case depending on the return shipment. will reimburse the Customer for the full amount already paid, within 14 (fourteen) days from the withdrawal, by canceling the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of such reimbursement. may suspend the reimbursement until receipt of the returned product or until the moment when the Customer proves to have correctly returned the product, if previous.

    In any case, the Customer will lose the right of withdrawal in cases in which ascertains that:

    • the returned product and / or its accessories, and / or its packaging are not intact;
    • the product is missing its outer packaging and / or the original internal packaging;
    • the product is missing elements integrating the same and / or accessories (eg eg closures, laces, buckles, etc.).

      In case of forfeiture of the right of withdrawal, will return the product purchased to the sender, charging the same shipping costs and, if already reimbursed, the price of the product.

    Art. 6 - Guarantees

    All products sold by are covered by a guarantee of 24 (twenty four) months for conformity defects, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the customer must keep the invoice, or receipt of payment, together with the transport document.

    The warranty for defects of conformity will apply as long as the relative product has been used correctly, respecting its intended use and as provided in the instructions for use and washing present in and / or with the product.

    In the event that, for any reason, is not able to provide the Customer with a product under warranty (restored or replaced), or where the repair or replacement were, also due to the value of the product, excessively burdensome, can proceed to the appropriate reduction of the price paid, that is to say the return of the entire amount paid with the termination of the contract.

    In cases where the application of the guarantees provides for the return of the product, the same must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

    Art. 7 - Complaints and request for information

    Any complaint or request for information can be sent to at the following addresses.

    Email customer service:

    Telephone number: +39 0733 837342

    Art. 8 - Privacy

    Personal data collected by placing the Order will be processed by for the sole purpose of meeting the express requests of the Customer, in compliance with Legislative Decree no. 196/2003 and the privacy notice on the Site. Any further processing will be carried out only with the express consent of the Customer.

    Art. 9 - Applicable law

    The contract of sale referred to in these Conditions and its execution and regulated by Italian law, with the disregard of the rules of conflict and the United Nations Convention for the International Sale of Goods. For the solution of the relative disputes the Court of the municipality of residence of the Customer will be competent.

    Art. 10 - Copyright

    Trademarks, logos and other distinctive signs on the Site belong to their respective owners. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the Site are protected by copyright (texts, images and graphics).

    Art. 11 - Agreement

    The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the object of the contract, together with the order, the general conditions relating to the use of the Website and to the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

    Art. 12 - Communications

    All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. The communications sent to the e-mail address of the other party, indicated on the Website and in the order, are also sent in writing.

    Communications regarding the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.

    Art. 13 - Language

    The sales contract is drawn up in one version: English.