We ship to Italy and Europe.
Products are shipped in Italy and Europe via DHL express courier.
The tracking service (tracking) of the package will be activated as soon as the shipment is ready to be sent and communicated by email from Ducanero.it.
The courier delivers from Monday to Friday , both in the morning and in the afternoon. The recipient can not request delivery in specific days or times. In case of absence of the recipient, the courier will leave a notice of passage, through a label attached to the home. The delivery will be attempted twice: then, if not, the courier will try to contact the recipient. Ducanero.it will not be responsible for any malfunctions in the delivery service by the courier.
In case of deliveries made to receptions (with signature for collection by the receptionist), Ducanero.it will not be held responsible for subsequent non-delivery of the package to the final recipient. If a destination country does not appear among those listed, when choosing the shipping method, it means that there is currently no delivery of products in this country.
At the time of delivery of the products, the Customer is obliged to check:
- that the number of packages delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or product or the mismatch in the number of packages or indications, must be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days of delivery, according to the procedures set out in this document.
The cost of shipping to Italy is 10 € .
The cost of shipments to Europe is 20 €.
The delivery of products in Italy usually takes place within 24 hours from the order that will be duly communicated to the customer. Orders placed before 3 pm will be shipped and shipped the same day and delivered to the customer the following day.
The delivery of products in Europe usually takes place within 48 hours of order processing. Orders placed before 3 pm will be shipped and shipped the same day and delivered to the customer within the following 48 hours.
Possible delays in delivery may be caused by the temporary unavailability of products, by malfunctions in the service by the courier, by force majeure or in the case of holidays. In case of purchase by credit card or PayPal, the delay in shipping may be caused by the impossibility to withdraw the amount authorized to pay. If you have exceeded the 5 working days (excluding Saturday and Sunday) the goods have not yet been received, please contact the customer service at firstname.lastname@example.org
The delivery times indicated by Ducanero.it must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent fractioned shipments do not legitimize the customer to refuse the delivery itself and to request for compensation or indemnity .
Customs duties and taxes (shipping outside the European Union, if active)
With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient . Customs duties and any taxes vary depending on the country of destination and are applied upon arrival of the goods in the same country: therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions.
In case of refusal of the goods by the customer or non-delivery for other reasons (eg incorrect address and / or telephone number of the recipient, repeated absence of the recipient, etc.), the amount to cover the following expenses: sending goods + return of goods + customs for return and debited to the recipient. The price of the goods will be refunded.